Supervisors, General Office and Administrative Support Clerks (1211)

Job titles

• 911 emergency centre operations officer
• administrative services supervisor
• attendance records supervisor
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Nature of work

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following minor groups: Clerical Occupations, General Office Skills (141), Office Equipment Operators (142) and Administrative Support Clerks (144). They are employed throughout the public and private sectors.

Fields of interest

• Managing, organizing, administrating
• Working in an office
• Writing, working in communications and information

Main duties

• Supervisors in this unit group perform some or all of the following duties:
• - Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
• - Establish work schedules and procedures and co-ordinate activities with other work units or departments
• - Resolve work-related problems and prepare and submit progress and other reports
• - Train workers in job duties, safety procedures and company policies
• - Requisition supplies and materials
• - Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
• - May perform the same duties as workers supervised.

Employment requirements

• * Completion of secondary school is required.
• * Completion of college courses related to area supervised is usually required.
• * Experience in the occupation supervised is usually required.

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