Accommodation Service Managers (0632)

Job titles

• accommodation services manager
• bed and breakfast manager
• bed and breakfast operator
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Nature of work

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Fields of interest

• Managing, organizing, administrating
• Working in sales and customer service
• Working in the hospitality or tourism industries

Main duties

• Accommodation service managers perform some or all of the following duties:
• - Develop, implement and evaluate policies and procedures for the operation of the department or establishment
• - Prepare budgets and monitor revenues and expenses
• - Participate in the development of pricing and promotional strategies
• - Negotiate with suppliers for the provision of materials and supplies
• - Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• - Recruit and supervise staff, oversee training and set work schedules
• - Resolve customer complaints.

Employment requirements

• * A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
• * Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

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