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Retail Trade Managers (0621)

Among the occupations currently in highest demand in All of Québec

Occupation with high worker turnover

The English text is currently unavailable. Please refer to the French text below.

Qualification and skills most often required

Le diplôme d’études secondaires (DES), le diplôme d’études collégiales (DEC) ou l’attestation d’études collégiales (AEC) en gestion de commerces ou, encore, des études universitaires dans une discipline appropriée (gestion de commerces, administration des affaires, finances) sont généralement demandés. D’autres programmes de niveau collégial ou universitaire permettent d’accéder à la profession. Des connaissances en administration (budget, mise en marché, service à la clientèle, prévention des pertes, gestion des ressources humaines) sont nécessaires. La connaissance des outils informatiques et des connaissances propres au secteur d’activité de l’entreprise sont requises. Le discernement, le dynamisme et la capacité de motiver le personnel et d’agir comme accompagnateur ou accompagnatrice (coach) sont demandés. Une expérience en vente et en gestion de personnel est nécessaire. Le bilinguisme peut être exigé.

Reason for labor demand

Le nombre élevé de commerces, l’arrivée de nouvelles bannières et le roulement de la main-d’œuvre sont à l’origine de la demande dans cette profession. Des conditions salariales jugées peu intéressantes peuvent mener à l’abandon de la profession, créant ainsi également des possibilités d’emploi.

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Job titles

Nature of work

Retail trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail basis. Retail trade managers are employed by retail sales establishments or they may own and operate their own store.

Fields of interest

  • Managing, organizing, administrating
  • Working in an office
  • Working in sales and customer service

Main duties

  • Retail trade managers perform some or all of the following duties:
  • - Plan, direct and evaluate the operations of establishments engaged in retail sales or of departments in such establishments
  • - Manage staff and assign duties
  • - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • - Determine merchandise and services to be sold, and implement price and credit policies
  • - Locate, select and procure merchandise for resale
  • - Develop and implement marketing strategies
  • - Plan budgets and authorize expenditures
  • - Resolve customer complaints
  • - Determine staffing requirements and hire or oversee hiring of staff.

Employment requirements

  • * Completion of secondary school is required.
  • * A university degree or college diploma in business administration or other field related to the product or service being sold may be required.
  • * Several years of related retail sales experience at increasing levels of responsibility are usually required.

More information in All of Québec

Employment in 2011 69,000
Skill level Management
Average annual full-time income in 2005 39,000$
Job prospects-by occupation (2012-2016) Good
Unemployment rate in 2011 Low