Other Attendants in Accommodation and Travel (6672)

Job titles

• attendant, hotel guest services
• attendant, sleeping car
• baggage handler
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Nature of work

This unit group includes workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, and clean and maintain public areas and passengers' rooms aboard ships and trains. They are employed by airports, hotels, railway companies and water transport companies.

Fields of interest

• Working in sales and customer service
• Working in the hospitality or tourism industries
• Working in transportation and maintenance

Main duties

• The following is a summary of main duties for some occupations in this unit group:
• - Guest service attendants carry luggage for hotel guests, escort incoming guests to their rooms, check rooms to ensure they are in order, offer information regarding features of rooms, services of hotel and points of interest, assist guests with special needs, attend to group arrivals and departures, receive and deliver items and messages for guests, handle guest complaints and requests, and maintain luggage storage areas.
• - Baggage porters convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
• - Ship attendants serve food and beverages, clean cabins, make beds, wash dishes and carry luggage for passengers aboard ships.
• - Train service attendants set and clear tables in dining cars, clean sleeping cars, maintain washroom supplies and assist passengers as required.

Employment requirements

• * Some secondary school education may be required.

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