| General Office Clerks (1411) |
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 Occupation with high worker turnover |
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| The English text is currently unavailable. Please refer to the French text below. |
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Qualification and skills most often required
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Un diplôme d’études collégiales (DEC) en techniques de bureautique ou en techniques de comptabilité ou le diplôme d’études professionnelles (DEP) en secrétariat sont demandés. La maîtrise de la grammaire, de la ponctuation et de l’orthographe est nécessaire. La connaissance des principaux logiciels de bureautique, y compris les logiciels de présentation, et celle d’Internet sont requises. Une grande discrétion, de la disponibilité, de la flexibilité, le souci du détail, la capacité d’effectuer des tâches variées en parallèle, le sens de l’initiative et la capacité de travailler sous pression sont des qualités recherchées. Ces postes exigent généralement plusieurs années d’expérience en secrétariat général. Le bilinguisme est souvent demandé.
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Reason for
labor demand
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La demande vient de plusieurs secteurs d’activité. Le roulement de la main-d’œuvre engendre des possibilités d’emploi. Des offres d’emploi sont souvent publiées sur le site Placement en ligne d’Emploi-Québec.
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View job offers on Online Placement
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Job titles
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| address forms clerk |
| addressograph clerk |
| administrative assistant |
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View all job titles
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Nature of work
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| General office clerks prepare correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures. They are employed in offices throughout the public and private sectors. |
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Fields of interest
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| Working in an office |
| Writing, working in communications and information |
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Main duties
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| General office clerks perform some or all of the following duties: |
| - Key in, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents, from notes or dictaphone, using computers |
| - Respond to telephone, in person or electronic enquiries or forward to appropriate person |
| - Provide general information to clients and the public |
| - Photocopy and collate documents for distribution, mailing and filing |
| - Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases |
| - Process incoming and outgoing mail, manually or electronically |
| - Send and receive messages and documents using fax machine or electronic mail |
| - May perform bookkeeping tasks such as preparing invoices and bank deposits |
| - May sort, process and verify applications, receipts, expenditures, forms and other documents |
| - May order office supplies, service office equipment and arrange for servicing in the case of major repairs. |
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Main characteristics of the occupation
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| * Interests |
| * Physical activities |
| * Aptitudes |
| * Environmental conditions |
| * Data, people, things |
| These headings are provided for the following occupation(s) |
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General Office Clerks (1411)
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Employment requirements
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| * Completion of secondary school is usually required. |
| * Completion of secondary school or college business or commercial courses is usually required. |
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Skill type
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| Business, finance and administration |
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Skill level
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| Intermediate |
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| More information |
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| * Progression to supervisory or office management positions is possible with experience. |
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Job titles - Classified elsewhere
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