Accommodation service managers (NOC 0632)

Job titles

  • accommodation services manager
  • bed and breakfast manager
  • bed and breakfast operator
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Nature of work

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Fields of interest

  • Managing, organizing, administrating
  • Working in sales and customer service
  • Working in the hospitality or tourism industries

Main duties

  • Accommodation service managers perform some or all of the following duties:
  • - Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • - Prepare budgets and monitor revenues and expenses
  • - Participate in the development of pricing and promotional strategies
  • - Negotiate with suppliers for the provision of materials and supplies
  • - Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • - Recruit and supervise staff, oversee training and set work schedules
  • - Resolve customer complaints.

Main characteristics of the occupation

Employment requirements

  • * A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
  • * Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

Skill type

  • Management occupations

Skill level

  • Professional

Professional associations