| Retail Trade Managers (0621) |
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directeur-gérant/directrice-gérante - commerce de détail
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| The English text is currently unavailable. Please refer to the French text below. |
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Qualification and skills most often required
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Le diplôme d’études secondaires (DES), le diplôme d’études collégiales (DEC) ou l’attestation d’études collégiales (AEC) en gestion de commerces sont demandés. Des connaissances en administration (budget, mise en marché, service à la clientèle, prévention des pertes, gestion des ressources humaines) sont nécessaires. Le discernement, le dynamisme et la capacité de motiver le personnel et d’agir comme accompagnateur ou accompagnatrice (coach) sont demandés. Une expérience en vente et en gestion de personnel est requise. Le bilinguisme peut être exigé.
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Reason for
labor demand
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La vigueur du secteur du commerce de détail, le nombre élevé de commerces et l’arrivée de nouvelles bannières contribuent à accroître la demande de main-d’œuvre dans cette profession.
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View job offers on Online Placement
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Job titles
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| antique dealer |
| appliance store manager |
| area manager - retail store chain |
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View all job titles
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Nature of work
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| Retail trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail basis. Retail trade managers are employed by retail sales establishments or they may own and operate their own store. |
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Fields of interest
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| Managing, organizing, administrating |
| Working in an office |
| Working in sales and customer service |
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Main duties
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| Retail trade managers perform some or all of the following duties: |
| - Plan, direct and evaluate the operations of establishments engaged in retail sales or of departments in such establishments |
| - Manage staff and assign duties |
| - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales |
| - Determine merchandise and services to be sold, and implement price and credit policies |
| - Locate, select and procure merchandise for resale |
| - Develop and implement marketing strategies |
| - Plan budgets and authorize expenditures |
| - Resolve customer complaints |
| - Determine staffing requirements and hire or oversee hiring of staff. |
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Main characteristics of the occupation
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| * Interests |
| * Physical activities |
| * Aptitudes |
| * Environmental conditions |
| * Data, people, things |
| These headings are provided for the following occupation(s) |
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Retail Trade Managers (0621)
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Employment requirements
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| * Completion of secondary school is required. |
| * A university degree or college diploma in business administration or other field related to the product or service being sold may be required. |
| * Several years of related retail sales experience at increasing levels of responsibility are usually required. |
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Skill type
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| Management occupations |
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Skill level
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| Management |
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| More information |
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| * There is some mobility between managers in this unit group, depending on the product or service. |
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Job titles - Classified elsewhere
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Professional associations
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Association des galeries d'art contemporain (AGAC)
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Association des marchands d'art du Canada
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Association des marchands dépanneurs et épiciers du Québec (AMDEQ)
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Corporation des concessionnaires d'automobiles du Québec (CCAQ)
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