Telephone Operators (1424)

Job titles

• auxiliary operator - telephone system
• charge operator - telephone system
• chief telephone operator
• View all job titles

Nature of work

Telephone operators operate computerized telephone systems to advance and assist the completion of telephone calls. They are employed by telephone companies.

Fields of interest

• Working in an office
• Working in sales and customer service

Main duties

• Telephone operators perform some or all of the following duties:
• - Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone, person to person and emergency calls
• - Operate computerized directory listing systems or consult printed directories to provide directory assistance for customers
• - Arrange teleconferences, provide emergency services and relay phone service to people with disabilities
• - Calculate billing charges and record billing information.

Main characteristics of the occupation

• * Interests
• * Physical activities
• * Aptitudes
• * Environmental conditions
• * Data, people, things

These headings are provided for the following occupation(s) :

Employment requirements

• * Completion of secondary school is required.
• * On-the-job training is provided.

Skill type

• Business, finance and administration

Skill level

• Intermediate

More information

• * Progression to supervisory positions is possible with experience.

Job titles - Classified elsewhere

• * Receptionists and Switchboard Operators (1414)
• * Supervisors of telephone operators (in 1211 Supervisors, General Office and Administrative Support Clerks)