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Retail Trade Supervisors (6211)

Occupation targeted under the Workplace Apprenticeship Program

Please note that detailed information for each of the occupations under the Workplace Apprenticeship Program is only available in French.

Among the occupations currently in highest demand in All of Québec

Occupation with high worker turnover

The English text is currently unavailable. Please refer to the French text below.

Qualification and skills most often required

Le diplôme d’études secondaires (DES) est habituellement demandé. Le diplôme d’études collégiales (DEC) ou l’attestation d’études collégiales (AEC) en gestion de commerces sont des atouts. Une expérience de travail pertinente est exigée. La capacité d’utiliser les principaux logiciels de bureautique est demandée. Des connaissances en vente, gestion des stocks, approvisionnement, ressources humaines, marketing et achats dans un commerce de gros ou de détail ainsi que la connaissance du secteur d’activité de l’entreprise peuvent être demandées. Le leadership, des habiletés à diriger et à motiver une équipe de travail, la débrouillardise et des aptitudes pour le service à la clientèle sont des qualités recherchées. Le bilinguisme peut être requis.

Reason for labor demand

L’importance des activités dans le secteur du commerce de détail, la multitude de commerces, la mobilité professionnelle des personnes en poste qui obtiennent une promotion ainsi que l’abandon de la profession, souvent lié aux conditions salariales offertes, sont à l’origine des besoins en main-d’œuvre. Les postes sont souvent pourvus par promotion interne.

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Job titles

  • cashier supervisor - retail
  • chief canvasser - retail
  • customer service supervisor - retail
  • View all job titles

Nature of work

Retail trade supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons and Sales Clerks (6421), Cashiers (6611), Grocery Clerks and Store Shelf Stockers (6622) and Other Elemental Sales Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Fields of interest

  • Managing, organizing, administrating
  • Working in sales and customer service

Main duties

  • Retail trade supervisors perform some or all of the following duties:
  • - Supervise and co-ordinate sales staff and cashiers
  • - Assign sales workers to duties and prepare work schedules
  • - Authorize payments by cheque and the return of merchandise
  • - Sell merchandise to customers
  • - Resolve problems that arise, such as customer complaints and supply shortages
  • - Maintain specified inventory and order merchandise
  • - Prepare reports regarding sales volumes, merchandising and personnel matters
  • - Hire and train or arrange for the training of new sales staff.

Main characteristics of the occupation

These headings are provided for the following occupation(s) :

Retail Trade Supervisors (6211)

Employment requirements

  • * Completion of secondary school is usually required.
  • * Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.

Skill type

  • Sales and service

Skill level

  • Technical

More information

  • * Progression to management positions in retail trade is possible with additional training or experience.

Job titles - Classified elsewhere

Professional associations

  • Comité sectoriel de main-d'œuvre du commerce de détail
  • 550, rue Sherbrooke Ouest
  • Bureau 590, tour Ouest
  • Montréal, QC
  • H3A1B9
  • Toll free: 1-888-393-0222
  • Phone: 514-393-0222
  • Fax: 514-393-9037
  • Email: info@detailquebec.com